Availability issue service Cargo Controller Import
Incident
Report for Portbase
Resolved
Dear Portbase user,
The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.
Mind that all incidents are evaluated internally to prevent this in the future.
Thanks again for your patience.
Kind regards, Portbase
The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.
Mind that all incidents are evaluated internally to prevent this in the future.
Thanks again for your patience.
Kind regards, Portbase
Identified
Dear Portbase user,
The issue has been identified and a fix is being implemented. We ask for your patience, and we inform you when the fix is live.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
The issue has been identified and a fix is being implemented. We ask for your patience, and we inform you when the fix is live.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Update
Dear Sir/Madam,
The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
Kind regards,
Portbase
You are receiving this message from the Portbase Status Page.
The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
Kind regards,
Portbase
You are receiving this message from the Portbase Status Page.
Update
We are continuing to investigate this issue.
Investigating
Dear Portbase user,
At the moment we experience an availability issue in Cargo Controller Import. As a result the vessel updates concerning the ATA's are not being processed.
What can you do now?
If you are in need of submitting Import documentation, the container discharge messages (Container ATA) are still being processed. If an ATA Container is present you can still process the import document.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
At the moment we experience an availability issue in Cargo Controller Import. As a result the vessel updates concerning the ATA's are not being processed.
What can you do now?
If you are in need of submitting Import documentation, the container discharge messages (Container ATA) are still being processed. If an ATA Container is present you can still process the import document.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
This incident affected: Import Cargo (Cargo Controller).