Resolved -
Today, Portbase made the final adjustment to the system to ensure that all new transit documents are properly reported to Customs.
Additionally, an overview of transit documents that were not properly reported has been shared with Customs. Customs will follow up on this. However, unfortunately, there will be no feedback from this action in the service Notification Export Documentation (MED) or Track and Trace Export. If you have any questions about the status of your clearance, we advise contacting Central Werkpunt Douane (CWP) via douane.drh.cwp@douane.nl.
Nov 15, 11:57 CET
Update -
We have found a solution for the difference between gate-in date and when the clearance is send to Customs. For example, gate-in/arrival Thursday for TT1 documenttype at terminal, Friday TT1 changed to documenttype TG1 (which need clearance), arrival send Friday with unloading date of Thursday. When we have implemented the solution we will give an update. Terminal can request a release at CWP for urgent shipments.
Also, we have shared a list with Customs with transit documents which might have not been cleared.
Nov 12, 17:03 CET
Update -
In general, new phase 4 and 5 documents are cleared.
However, we see daily a very limited number of new documents for which clearance does not work. This has to do with a difference between gate-in date and when the clearance is send to Customs. For example, gate-in/arrival Thursday for TT1 documenttype at terminal, Friday TT1 changed to documenttype TG1 (which need clearance), arrival send Friday with unloading date of Thursday. We are trying to find a solution for this situation. Terminal can request a release at CWP.
Also Customs is checking what to do with past clearances which are not done.
Nov 11, 11:51 CET
Monitoring -
After the IT update from yesterday, we see all phase 4 not-NL documents are cleared as expected.
Unfortunately, we see a small number of transit documents (NCTS phase 5) which are being rejected, we are investigating this further.
Also, Customs is looking into the documents that are not cleared the lasts days.
Nov 7, 11:54 CET
Update -
After the IT update we see all phase 5 documents are cleared as expected.
We are still working on the phase 4 not NL documents. Also, Customs is looking into the documents that are not cleared the lasts days.
Nov 5, 15:10 CET
Update -
We are still working on the incident and are aware of the operational impact.
This afternoon an IT update is planned which should solve clearance of cargo which arrived from that moment onwards. Hereafter, Portbase will focus on past clearances ,together with Customs and terminals, which did not came true properly.
Nov 5, 11:50 CET
Identified -
This incident is related to transit documents only.
Currently we see:
-NCTS phase 4: NL documents are processed ok
-NCTS phase 4 and 5: foreign documents are sometimes processed ok
-NCTS Phase 5: running partially for some terminals and for others not at all
Portbase is fully focused on solving this issue. The terminals know what to do to make sure cargo can be loaded.
We expect this incident will not be solved quickly, when there is more information we can share we will update you as soon as possible.
Nov 4, 14:47 CET
Investigating -
Dear Sir/Madam,
Not all NCTS clearances are being processed by Customs at this moment, this is related to the transfer of NCTS phase 4 to NCTS phase 5. The terminals are aware of this issue and now what to do to make sure cargo can be loaded.
Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.
Kind regards,
Portbase
This message is sent via the Portbase Status Page.
Nov 4, 14:36 CET