Portbase Status

All Systems Operational

IAMconnected Operational

Port Community System (PCS) Operational

RTO administration Operational

Ships' calls Operational

Notification Crew and Passengers Operational

Notification Dangerous Goods Operational

Notification Ship's Stores Operational

Notification Waste Disposal Operational

Statement Harbour Dues Amsterdam Operational

Vessel Notification Operational

Notification of Waste Receipt Operational

Notification Bunkers Operational

Hinterland Transport Operational

Hinterland Container Notification (HCN) Road Operational

Hinterland Container Notification (HCN) Barge Operational

Hinterland Container Notification (HCN) Rail Operational

Inland Port Dues Operational

Rail Planning (Bulktrains) Operational

Import Cargo Operational

Cargo Controller Operational

Cargo Declaration Import Operational

Cargo Declaration Status Report Operational

Cargo Information Operational

Cargo Release Manager Operational

Declaration Food and Consumer Products Operational

Discharge Confirmation Report Operational

Discharge Information Operational

Discharge List Operational

Discrepancy list Operational

Import Status Operational

Inspection Portal Operational

Notification Import Documentation Operational

Notification Local Clearance Operational

Pre-arrival Cargo Declaration Import (4h) Operational

Seaport Statistics Operational

Transit Declaration Operational

Veterinary Inspection Process Operational

Transhipment Operational

Export Cargo Operational

Cargo Declaration Export Bulk Operational

Cargo Declaration Export Containers Operational

Clearance Transit Export Containers Operational

Loading List Operational

Notification Export Documentation Operational

Notification of Arrival ECS Cargo Operational

Notification of Arrival Export Containers Operational

Seaport Statistics Operational

Track & Trace Export Operational

Data Services Operational

Vessel Visit Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Availability issue service Clearance Transit Export Containers

Resolved - Today, Portbase made the final adjustment to the system to ensure that all new transit documents are properly reported to Customs.

Additionally, an overview of transit documents that were not properly reported has been shared with Customs. Customs will follow up on this. However, unfortunately, there will be no feedback from this action in the service Notification Export Documentation (MED) or Track and Trace Export. If you have any questions about the status of your clearance, we advise contacting Central Werkpunt Douane (CWP) via douane.drh.cwp@douane.nl.
Nov 15, 11:57 CET

Update - We have found a solution for the difference between gate-in date and when the clearance is send to Customs. For example, gate-in/arrival Thursday for TT1 documenttype at terminal, Friday TT1 changed to documenttype TG1 (which need clearance), arrival send Friday with unloading date of Thursday. When we have implemented the solution we will give an update. Terminal can request a release at CWP for urgent shipments.

Also, we have shared a list with Customs with transit documents which might have not been cleared.
Nov 12, 17:03 CET

Update - In general, new phase 4 and 5 documents are cleared.

However, we see daily a very limited number of new documents for which clearance does not work. This has to do with a difference between gate-in date and when the clearance is send to Customs. For example, gate-in/arrival Thursday for TT1 documenttype at terminal, Friday TT1 changed to documenttype TG1 (which need clearance), arrival send Friday with unloading date of Thursday. We are trying to find a solution for this situation. Terminal can request a release at CWP.

Also Customs is checking what to do with past clearances which are not done.
Nov 11, 11:51 CET

Monitoring - After the IT update from yesterday, we see all phase 4 not-NL documents are cleared as expected.

Unfortunately, we see a small number of transit documents (NCTS phase 5) which are being rejected, we are investigating this further.

Also, Customs is looking into the documents that are not cleared the lasts days.
Nov 7, 11:54 CET

Update - After the IT update we see all phase 5 documents are cleared as expected.

We are still working on the phase 4 not NL documents. Also, Customs is looking into the documents that are not cleared the lasts days.
Nov 5, 15:10 CET

Update - We are still working on the incident and are aware of the operational impact.

This afternoon an IT update is planned which should solve clearance of cargo which arrived from that moment onwards. Hereafter, Portbase will focus on past clearances ,together with Customs and terminals, which did not came true properly.
Nov 5, 11:50 CET

Identified - This incident is related to transit documents only.
Currently we see:
-NCTS phase 4: NL documents are processed ok
-NCTS phase 4 and 5: foreign documents are sometimes processed ok
-NCTS Phase 5: running partially for some terminals and for others not at all

Portbase is fully focused on solving this issue. The terminals know what to do to make sure cargo can be loaded.
We expect this incident will not be solved quickly, when there is more information we can share we will update you as soon as possible.
Nov 4, 14:47 CET

Investigating - Dear Sir/Madam,

Not all NCTS clearances are being processed by Customs at this moment, this is related to the transfer of NCTS phase 4 to NCTS phase 5. The terminals are aware of this issue and now what to do to make sure cargo can be loaded.

Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.

Kind regards,
Portbase

This message is sent via the Portbase Status Page.
Nov 4, 14:36 CET

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Nov 11, 2024

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024