Update - Status unchanged. We are continuing to investigate the issue.
Oct 27, 2026 - 11:44 CET
Oct 27, 2026 - 11:44 CET
Update - Unfortunately we have not found the cause of logging in issues yet. There is no working workaround either. Not all users are experiencing the issues. If you don't encounter issues, it's safe to use the PCS.
Oct 27, 2026 - 10:47 CET
Oct 27, 2026 - 10:47 CET
Investigating - Dear Portbase user,
At the moment we detected an operational error in our Port Community System (PCS). As a result, you may experience login problems, or empty screens when logged in.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, If you experiance this issue, we ask for your patience. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
Oct 27, 2026 - 09:53 CET
At the moment we detected an operational error in our Port Community System (PCS). As a result, you may experience login problems, or empty screens when logged in.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, If you experiance this issue, we ask for your patience. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
Oct 27, 2026 - 09:53 CET
IAMconnected
Partial Outage
Port Community System (PCS)
Partial Outage
RTO administration
Operational
Ships' calls
Operational
Notification Bunkers
Operational
Notification Crew and Passengers
Operational
Notification Dangerous Goods
Operational
Notification of Waste Receipt
Operational
Notification Ship's Stores
Operational
Notification Waste Disposal
Operational
Statement Harbour Dues Amsterdam
Operational
Vessel Notification
Operational
Hinterland Transport
Operational
Hinterland Container Notification (HCN) Barge
Operational
Hinterland Container Notification (HCN) Rail
Operational
Hinterland Container Notification (HCN) Road
Operational
Inland Port Dues
Operational
Rail Planning (Bulktrains)
Operational
Import Cargo
Operational
Cargo Controller Import
Operational
Cargo Declaration Import
Operational
Cargo Declaration Status Report
Operational
Cargo Release Manager
Operational
Declaration Food and Consumer Products
Operational
Discharge Confirmation Report
Operational
Discharge Information
Operational
Discharge List
Operational
Discrepancy list
Operational
Import Status
Operational
Inspection Portal
Operational
Notification Import Documentation
Operational
Notification Local Clearance
Operational
Pre-arrival Cargo Declaration Import (4h)
Operational
Transhipment
Operational
Transit Declaration
Operational
Veterinary Inspection Process
Operational
Export Cargo
Operational
Arrival Notification Export
Operational
Cargo Controller Export
Operational
Cargo Declaration Export
Operational
Cargo Declaration Export Containers
Operational
Clearance Transit Export Containers
Operational
Notification Export Documentation
Operational
Notification of Arrival Export Containers
Operational
Track & Trace Export
Operational
Data Services
Operational
Cargo Throughput Data
Operational
Vessel Visit
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on Hinterland Container Notification Saturday Nov 7th 20.30 (duration approx. 6 hours) Nov 7, 2026 20:30 - Nov 8, 2026 02:30 CET
We will be undergoing scheduled maintenance on the Hinterland Container Notification (HCN) services.
During this maintenance, all HCN services (Road, Rail and Barge) will be unavailable, including the web interfaces, API and EDI connections.
Pre-notifications cannot be submitted or processed through HCN during this maintenance.
Nominations through CCI will also be unavailable. Carrier Haulage releases can still be submitted, but no confirmation will be received from HCN during the maintenance window.
During the maintenance window, the following applies:
- API: When submitting messages via an API connection, you will receive an error message. Please resubmit your messages once maintenance has been completed.
- EDI (EDIFACT): Messages submitted via EDI will be buffered by Portbase and processed once maintenance has been completed.
- Web: The HCN web application will be unavailable during the maintenance window.
- Other Portbase services: Data from HCN will not be updated in Cargo Controller Import and Cargo Declaration Import during maintenance.
Posted on Oct 22, 2026 - 15:20 CEST
During this maintenance, all HCN services (Road, Rail and Barge) will be unavailable, including the web interfaces, API and EDI connections.
Pre-notifications cannot be submitted or processed through HCN during this maintenance.
Nominations through CCI will also be unavailable. Carrier Haulage releases can still be submitted, but no confirmation will be received from HCN during the maintenance window.
During the maintenance window, the following applies:
- API: When submitting messages via an API connection, you will receive an error message. Please resubmit your messages once maintenance has been completed.
- EDI (EDIFACT): Messages submitted via EDI will be buffered by Portbase and processed once maintenance has been completed.
- Web: The HCN web application will be unavailable during the maintenance window.
- Other Portbase services: Data from HCN will not be updated in Cargo Controller Import and Cargo Declaration Import during maintenance.
Posted on Oct 22, 2026 - 15:20 CEST