Portbase Status

All Systems Operational

Port Community System (PCS) Operational

Hinterland Transport Operational

Hinterland Container Notification (HCN) Road Operational

Hinterland Container Notification (HCN) Barge Operational

Inland Port Dues Operational

Rail Planning Operational

Road Planning Operational

W-LIS (Wagonload Information System) Operational

Ships' calls Operational

Notification Crew and Passengers Operational

Notification Dangerous Goods Operational

Notification Ship's Stores Operational

Notification Waste Disposal Operational

Statement Harbour Dues Amsterdam Operational

Vessel Notification Operational

Import Cargo Operational

Cargo Declaration Import Operational

Cargo Declaration Status Report Operational

Cargo Controller Operational

Cargo Tracker Operational

Declaration Food and Consumer Products Operational

Discharge Confirmation Report Operational

Discharge Information Operational

Discharge List Operational

Discrepancy list Operational

Import Status Operational

Inspection Portal Operational

Notification Import Documentation Operational

Notification Local Clearance Operational

Pre-arrival Cargo Declaration Import (4h) Operational

Seaport Statistics Operational

Transit Declaration Operational

Veterinary Inspection Process Operational

Cargo Information Operational

Export Cargo Operational

Cargo Declaration Export Bulk Operational

Cargo Declaration Export Containers Operational

Clearance NCTS Export Containers Operational

Exit Summary Declaration Operational

Loading List Operational

Notification Export Documentation Operational

Notification of Arrival ECS Cargo Operational

Notification of Arrival Export Containers Operational

Notification Verified Gross Mass Operational

Seaport Statistics Operational

Track & Trace Export Operational

IAM Services Operational

IAMconnected Operational

Data Services Operational

Call Reference Request Operational

Client Refnr Operational

Container Status Import Operational

Discharge Confirmation Operational

Terminal Gate In/Out Operational

Tradelens customs Operational

Vessel Visit Status Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 20, 2021

No incidents reported today.

Sep 19, 2021

Maintenance on PCS and IAMConnected portal taking longer than estimated time window

Resolved - Maintenance is completed. The PCS and IAMConnected are fully operational.
Sep 19, 11:16 CEST

Update - Update: Maintenance is progressing. Messaging is operational. Logging in to the PCS portal through IAMConnected is not fully operational yet.
Sep 19, 10:54 CEST

Monitoring - Maintenance on PCS and IAMConnected portal was planned today between 8.00 and 9.30. In contrary to the notification of 9.30, maintenance is still taking place. We will inform when maintenance is completed.
Sep 19, 09:47 CEST

Maintenance on PCS and IAMConnected portal Sunday Sept 19th 08:00 and 09:30

Completed - The scheduled maintenance has been completed.
Sep 19, 09:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:01 CEST

Scheduled - Due to maintenance the Port Community System (PCS) and the IAM Connected Portal will not be available from 08:00 untill 09:30 hours latest on Sept 19th.
Sep 10, 10:51 CEST

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

Delay in status updates Cargo Controller/Import Status

Resolved - Dear customer,

Cargo Controller and Import Status are up-to-date and you will be able to see all real-time updates and/or cargo status once again.. We hereby close this incident.

Kind regards,

Portbase
Sep 16, 10:52 CEST

Identified - Dear customer,

Due to an earlier error in one of our data connections, Cargo Controller and Import status show a degraded performance. If you Track Cargo in Cargo Controller or search a shipment in Import Status, you could be confronted with a delay in updates ranging from a few minutes to about an hour.

We have identified the incident and our services are currently processing all status updates to become up-to-date again.

We will inform you once Cargo Controller and Import Status are fully up-to-date again.

Kind regards,
Portbase
Sep 16, 10:24 CEST

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Availability issue Port Community System

Resolved - Dear Sir/Madam,

The PCS is again fully operational and available for use.
As such the Back Up Road will be deactivated again.
You can proceed with the notifications in the normal fashion.

We apologize for the inconvenience caused.

Kind regards
Portbase

You are receiving this message from the Portbase Status Page.
Sep 14, 09:49 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
The Back-up service for HCN Road remains active
Sep 14, 09:26 CEST

Update - We are continuing to work on a fix for this issue.
The Back-up service for HCN Road is active for ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals .
Sep 14, 08:44 CEST

Identified - Dear Sir/Madam,

Currently we are experiencing messaging errors in the Road applications. As such we will start up the Back Up Road procedure accordingly.

ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals are connected to the back-up service for Road. We wil activate the backup within a moment. The back-up will allow you to submit pre-notifications anyway.

You can access the back-up service for Road via the link https://did0391h3eawv.cloudfront.net/login.
You can click on the same link to request a password for accessing the back-up. We recommend you do this immediately. That way, you'll be able to use the back-up service right away.

How it works
In the back-up service, just like in the regular Road application, you will enter all the information you need to pre-notify your visit and container(s). You will then receive an e-mail containing the drop-off or pick-up details. Pre-notifications you submit via the back-up service are not visible in the PCS. In order to guarantee availability, the back-up service and PCS are completely independent of one another.

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Sep 14, 07:01 CEST

Update - We are continuing to investigate this issue.
Sep 14, 06:41 CEST

Investigating - Dear Sir/Madam,

An operational error has been detected in the Port Community System (PCS). It is possible that you will encounter some inconvenience as a result. This may also have an impact on the real-time delivery of data services via the Portbase Information Platform. We are doing everything we can to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience.

Services: {list_services}

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Sep 14, 05:46 CEST

Sep 13, 2021

PCS Message Exchange

Resolved - This incident has been resolved. If you have doubts about the status of any of your previous notifications, please contact the service desk.
Sep 13, 16:30 CEST

Update - We are continuing to work on a fix for this issue.
Sep 13, 15:26 CEST

Identified - Between 12.00 and 14.00 pre-notifications were not processed correctly. As a result, pre-notifications submitted before 14.00 have been processed with a delay. As part of the repairs, some of these pre-notifications have been / will be processed multiple times resulting in a 'rejected' status. New pre-notifications submitted after 14.00 are processed correctly.
Sep 13, 15:26 CEST

Investigating - Dear Sir/Madam,

The Port Community System (PCS) is currently experiencing a disruption in its message exchange. Messages are being processed with a delay or not at all. Status updates in webscreens may not be up to date. We are doing everything we can to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience.

Services: {list_services}

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Sep 13, 14:16 CEST

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.