All Systems Operational
Port Community System (PCS) Operational
Hinterland Transport Operational
Hinterland Container Notification (HCN) Road Operational
Hinterland Container Notification (HCN) Barge Operational
Inland Port Dues Operational
Rail Planning Operational
Road Planning Operational
W-LIS (Wagonload Information System) Operational
Ships' calls Operational
Notification Crew and Passengers Operational
Notification Dangerous Goods Operational
Notification Ship's Stores Operational
Notification Waste Disposal Operational
Statement Harbour Dues Amsterdam Operational
Vessel Notification Operational
Import Cargo Operational
Cargo Declaration Import Operational
Cargo Declaration Status Report Operational
Cargo Controller Operational
Cargo Tracker Operational
Declaration Food and Consumer Products Operational
Discharge Confirmation Report Operational
Discharge Information Operational
Discharge List Operational
Discrepancy list Operational
Import Status Operational
Inspection Portal Operational
Notification Import Documentation Operational
Notification Local Clearance Operational
Pre-arrival Cargo Declaration Import (4h) Operational
Seaport Statistics Operational
Transit Declaration Operational
Veterinary Inspection Process Operational
Cargo Information Operational
Export Cargo Operational
Cargo Declaration Export Bulk Operational
Cargo Declaration Export Containers Operational
Clearance NCTS Export Containers Operational
Exit Summary Declaration Operational
Loading List Operational
Notification Export Documentation Operational
Notification of Arrival ECS Cargo Operational
Notification of Arrival Export Containers Operational
Notification Verified Gross Mass Operational
Seaport Statistics Operational
Track & Trace Export Operational
IAM Services Operational
IAMconnected Operational
Data Services Operational
Call Reference Request Operational
Client Refnr Operational
Container Status Import Operational
Discharge Confirmation Operational
Terminal Gate In/Out Operational
Tradelens customs Operational
Vessel Visit Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021
Resolved - Maintenance is completed. The PCS and IAMConnected are fully operational.
Sep 19, 11:16 CEST
Update - Update: Maintenance is progressing. Messaging is operational. Logging in to the PCS portal through IAMConnected is not fully operational yet.
Sep 19, 10:54 CEST
Monitoring - Maintenance on PCS and IAMConnected portal was planned today between 8.00 and 9.30. In contrary to the notification of 9.30, maintenance is still taking place. We will inform when maintenance is completed.
Sep 19, 09:47 CEST
Completed - The scheduled maintenance has been completed.
Sep 19, 09:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:01 CEST
Scheduled - Due to maintenance the Port Community System (PCS) and the IAM Connected Portal will not be available from 08:00 untill 09:30 hours latest on Sept 19th.
Sep 10, 10:51 CEST
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - Dear customer,

Cargo Controller and Import Status are up-to-date and you will be able to see all real-time updates and/or cargo status once again.. We hereby close this incident.

Kind regards,

Portbase
Sep 16, 10:52 CEST
Identified - Dear customer,

Due to an earlier error in one of our data connections, Cargo Controller and Import status show a degraded performance. If you Track Cargo in Cargo Controller or search a shipment in Import Status, you could be confronted with a delay in updates ranging from a few minutes to about an hour.

We have identified the incident and our services are currently processing all status updates to become up-to-date again.

We will inform you once Cargo Controller and Import Status are fully up-to-date again.

Kind regards,
Portbase
Sep 16, 10:24 CEST
Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - Dear Sir/Madam,

The PCS is again fully operational and available for use.
As such the Back Up Road will be deactivated again.
You can proceed with the notifications in the normal fashion.

We apologize for the inconvenience caused.

Kind regards
Portbase

You are receiving this message from the Portbase Status Page.
Sep 14, 09:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
The Back-up service for HCN Road remains active
Sep 14, 09:26 CEST
Update - We are continuing to work on a fix for this issue.
The Back-up service for HCN Road is active for ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals .
Sep 14, 08:44 CEST
Update - We are continuing to work on a fix for this issue.
The Back-up service for HCN Road is active for ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals .
Sep 14, 07:48 CEST
Identified - Dear Sir/Madam,

Currently we are experiencing messaging errors in the Road applications. As such we will start up the Back Up Road procedure accordingly.

ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals are connected to the back-up service for Road. We wil activate the backup within a moment. The back-up will allow you to submit pre-notifications anyway.

You can access the back-up service for Road via the link https://did0391h3eawv.cloudfront.net/login.
You can click on the same link to request a password for accessing the back-up. We recommend you do this immediately. That way, you'll be able to use the back-up service right away.

How it works
In the back-up service, just like in the regular Road application, you will enter all the information you need to pre-notify your visit and container(s). You will then receive an e-mail containing the drop-off or pick-up details. Pre-notifications you submit via the back-up service are not visible in the PCS. In order to guarantee availability, the back-up service and PCS are completely independent of one another.

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Sep 14, 07:01 CEST
Update - We are continuing to investigate this issue.
Sep 14, 06:41 CEST
Investigating - Dear Sir/Madam,

An operational error has been detected in the Port Community System (PCS). It is possible that you will encounter some inconvenience as a result. This may also have an impact on the real-time delivery of data services via the Portbase Information Platform. We are doing everything we can to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience.

Services: {list_services}

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Sep 14, 05:46 CEST
Sep 13, 2021
Resolved - This incident has been resolved. If you have doubts about the status of any of your previous notifications, please contact the service desk.
Sep 13, 16:30 CEST
Update - We are continuing to work on a fix for this issue.
Sep 13, 15:26 CEST
Identified - Between 12.00 and 14.00 pre-notifications were not processed correctly. As a result, pre-notifications submitted before 14.00 have been processed with a delay. As part of the repairs, some of these pre-notifications have been / will be processed multiple times resulting in a 'rejected' status. New pre-notifications submitted after 14.00 are processed correctly.
Sep 13, 15:26 CEST
Investigating - Dear Sir/Madam,

The Port Community System (PCS) is currently experiencing a disruption in its message exchange. Messages are being processed with a delay or not at all. Status updates in webscreens may not be up to date. We are doing everything we can to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience.

Services: {list_services}

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Sep 13, 14:16 CEST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.