Update - Dear Portbase user,
The issue is unchanged but the cause is identified and a fix is being implemented. We ask for your patience.
The fix is still being processed. We expect that this will be fully completed between 12.00-13.00.
What can you do?
There is no backup process available. Submission of export manifests will need to wait until the fix is implemented.
Our next update will be around 12.30.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Apr 30, 2026 - 10:34 CEST
The issue is unchanged but the cause is identified and a fix is being implemented. We ask for your patience.
The fix is still being processed. We expect that this will be fully completed between 12.00-13.00.
What can you do?
There is no backup process available. Submission of export manifests will need to wait until the fix is implemented.
Our next update will be around 12.30.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Apr 30, 2026 - 10:34 CEST
Identified - Dear Portbase user,
The issue has been identified and a fix is being implemented. We expect this issue is solved within 1 hour.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Apr 30, 2026 - 09:29 CEST
The issue has been identified and a fix is being implemented. We expect this issue is solved within 1 hour.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Apr 30, 2026 - 09:29 CEST
Investigating - Dear Portbase user,
At the moment we experience an availability issue in Cargo Declaration Export Containers. As a result the web screen only partially work. Also, changes are not being picked up and messages not processed. We expect this issues is solved within 1 hour.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
Apr 30, 2026 - 09:26 CEST
At the moment we experience an availability issue in Cargo Declaration Export Containers. As a result the web screen only partially work. Also, changes are not being picked up and messages not processed. We expect this issues is solved within 1 hour.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
Apr 30, 2026 - 09:26 CEST
IAMconnected
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Port Community System (PCS)
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RTO administration
Operational
Ships' calls
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Notification Crew and Passengers
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Notification Dangerous Goods
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Notification Ship's Stores
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Notification Waste Disposal
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Statement Harbour Dues Amsterdam
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Vessel Notification
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Notification of Waste Receipt
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Notification Bunkers
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Hinterland Container Notification (HCN) Road
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Hinterland Container Notification (HCN) Barge
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Inland Port Dues
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Rail Planning (Bulktrains)
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Cargo Controller
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Cargo Declaration Status Report
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Cargo Information
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Cargo Release Manager
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Declaration Food and Consumer Products
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Discharge Confirmation Report
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Discharge Information
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Discrepancy list
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Import Status
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Inspection Portal
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Notification Import Documentation
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Pre-arrival Cargo Declaration Import (4h)
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Transit Declaration
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Transhipment
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Export Cargo
Partial Outage
Cargo Declaration Export
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Cargo Declaration Export Containers
Partial Outage
Clearance Transit Export Containers
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Notification Export Documentation
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Arrival Notification Export
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Notification of Arrival Export Containers
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Track & Trace Export
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Degraded Performance
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