Portbase Status

All Systems Operational

IAMconnected Operational

Port Community System (PCS) Operational

RTO administration Operational

Ships' calls Operational

Notification Crew and Passengers Operational

Notification Dangerous Goods Operational

Notification Ship's Stores Operational

Notification Waste Disposal Operational

Statement Harbour Dues Amsterdam Operational

Vessel Notification Operational

Notification of Waste Receipt Operational

Notification Bunkers Operational

Hinterland Transport Operational

Hinterland Container Notification (HCN) Road Operational

Hinterland Container Notification (HCN) Barge Operational

Hinterland Container Notification (HCN) Rail Operational

Inland Port Dues Operational

Rail Planning (Bulktrains) Operational

Import Cargo Operational

Cargo Controller Operational

Cargo Declaration Import Operational

Cargo Declaration Status Report Operational

Cargo Information Operational

Cargo Release Manager Operational

Declaration Food and Consumer Products Operational

Discharge Confirmation Report Operational

Discharge Information Operational

Discharge List Operational

Discrepancy list Operational

Import Status Operational

Inspection Portal Operational

Notification Import Documentation Operational

Notification Local Clearance Operational

Pre-arrival Cargo Declaration Import (4h) Operational

Transit Declaration Operational

Veterinary Inspection Process Operational

Transhipment Operational

Export Cargo Operational

Cargo Declaration Export Operational

Cargo Declaration Export Containers Operational

Clearance Transit Export Containers Operational

Notification Export Documentation Operational

Arrival Notification Export Operational

Notification of Arrival Export Containers Operational

Track & Trace Export Operational

Data Services Operational

Vessel Visit Operational

Cargo Throughput Data Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 1, 2026

No incidents reported today.

Apr 30, 2026

Availability issue service Cargo Declaration Export Containers

Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
Apr 30, 15:17 CEST

Update - Dear Portbase user,

The issue has been identified and a fix is being implemented.
Unfortunately we need more time to process the data. We expect to be finished at 15u. We will update you again around this time.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Kind regards, Portbase
Apr 30, 12:43 CEST

Update - Dear Portbase user,

The issue is unchanged but the cause is identified and a fix is being implemented. We ask for your patience.
The fix is still being processed. We expect that this will be fully completed between 12.00-13.00.

What can you do?
There is no backup process available. Submission of export manifests will need to wait until the fix is implemented.

Our next update will be around 12.30.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Kind regards, Portbase
Apr 30, 10:34 CEST

Identified - Dear Portbase user,

The issue has been identified and a fix is being implemented. We expect this issue is solved within 1 hour.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Kind regards, Portbase
Apr 30, 09:29 CEST

Investigating - Dear Portbase user,

At the moment we experience an availability issue in Cargo Declaration Export Containers. As a result the web screen only partially work. Also, changes are not being picked up and messages not processed. We expect this issues is solved within 1 hour.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
Apr 30, 09:26 CEST

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

Maintenance on Vessel Visit services - Saturday April 25th 22.30 (duration approx. 4 hrs)

Completed - The scheduled maintenance has been completed.
Apr 25, 23:47 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:30 CEST

Scheduled - Due to maintenance none of the Vessel Visit related services will be available from Saturday April 25th 22:30 hrs. until Sunday April 26th 02:30 hrs.

Please note the following:
• When sending data via API connection during this window you will receive an error message. Please resubmit your message after maintenance has been completed;

• When sending data via EDI connection during this window your message will be buffered by Portbase and will be processed once maintenance is completed;

• The WEB application for the Vessel Visit related services cannot be used during the maintenance window;

• Import, export and hinterland services that rely on data from vessel visit services may be hindered during the maintenance window;

• After maintenance has been completed limited delays in messaging may be experienced due to optimalisation. It is expected that this will last no longer than 12 hours.
Apr 11, 08:15 CEST

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.