News & Knowledge About us Careers at Contact

All Systems Operational

IAMconnected Operational
Port Community System (PCS) Operational
RTO administration Operational
Ships' calls Operational
Notification Bunkers Operational
Notification Crew and Passengers Operational
Notification Dangerous Goods Operational
Notification of Waste Receipt Operational
Notification Ship's Stores Operational
Notification Waste Disposal Operational
Statement Harbour Dues Amsterdam Operational
Vessel Notification Operational
Hinterland Transport Operational
Hinterland Container Notification (HCN) Barge Operational
Hinterland Container Notification (HCN) Rail Operational
Hinterland Container Notification (HCN) Road Operational
Inland Port Dues Operational
Rail Planning (Bulktrains) Operational
Import Cargo Operational
Cargo Controller Import Operational
Cargo Declaration Import Operational
Cargo Declaration Status Report Operational
Cargo Information Operational
Cargo Release Manager Operational
Declaration Food and Consumer Products Operational
Discharge Confirmation Report Operational
Discharge Information Operational
Discharge List Operational
Discrepancy list Operational
Import Status Operational
Inspection Portal Operational
Notification Import Documentation Operational
Notification Local Clearance Operational
Pre-arrival Cargo Declaration Import (4h) Operational
Transhipment Operational
Transit Declaration Operational
Veterinary Inspection Process Operational
Export Cargo Operational
Arrival Notification Export Operational
Cargo Controller Export Operational
Cargo Declaration Export Operational
Cargo Declaration Export Containers Operational
Clearance Transit Export Containers Operational
Notification Export Documentation Operational
Notification of Arrival Export Containers Operational
Track & Trace Export Operational
Data Services Operational
Cargo Throughput Data Operational
Vessel Visit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 20, 2026

No incidents reported today.

May 19, 2026

No incidents reported.

May 18, 2026
Availability issue service Clearance Transit Export Containers.
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. The last few documents that were blocked have been reprocessed without any obstructions. For new documents everything was already functional since yesterday evening.

If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
May 18, 15:59 CEST
Monitoring - A fix has been implemented on sunday evening. All new arrivals have been successfully reported to customs. We are verifying that arrivals from during the incident have been reported as well.
May 18, 09:52 CEST
Investigating - Dear Portbase user,

At the moment we experience an availability issue in Clearance Transit Export Containers. As a result the automatic notification of arrival at the terminal for containers under transit can't be send to customs and hence containers can't be loaded on vessel.

What can you expect from us?
We expect that the issue will be resolved on monday. There is a backup procedure available in case containers are planned for loading during this time.

During the disruption:
"In the event of a disruption, Customs can activate the emergency procedure. You can find the customs emergency procedures on the Customs website at: Noodprocedures Douane (belastingdienst.nl).
The CWP can unblock cargo in the RTO or give permission for unblocking in the RTO/TOS. Consult with Customs/CWP on the best course of action.
After the disruption Portbase will still send the clearance to Customs after the disruption."
https://support.portbase.com/hc/en-gb/articles/28689053284626-Back-up-procedure-Clearance-Transit-Export-Containers

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
May 17, 13:42 CEST
May 17, 2026
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage