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Maintenance

Scheduled Maintenance

Maintenance on Vessel Visit services - Saturday April 25th 22.30 (duration approx. 4 hrs) Apr 25, 2026 22:30 - Apr 26, 2026 02:30 CEST

Due to maintenance none of the Vessel Visit related services will be available from Saturday April 25th 22:30 hrs. until Sunday April 26th 02:30 hrs.

Please note the following:
• When sending data via API connection during this window you will receive an error message. Please resubmit your message after maintenance has been completed;

• When sending data via EDI connection during this window your message will be buffered by Portbase and will be processed once maintenance is completed;

• The WEB application for the Vessel Visit related services cannot be used during the maintenance window;

• Import, export and hinterland services that rely on data from vessel visit services may be hindered during the maintenance window;

• After maintenance has been completed limited delays in messaging may be experienced due to optimalisation. It is expected that this will last no longer than 12 hours.
Posted on Apr 11, 2026 - 08:15 CEST
Apr 13, 2026
Availability issue service Cargo Controller Import
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
Apr 13, 12:35 CEST
Identified - Dear Portbase user,

The issue has been identified and a fix is being implemented. We ask for your patience, and we inform you when the fix is live.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Kind regards, Portbase
Apr 13, 11:17 CEST
Update - Dear Sir/Madam,

The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Apr 13, 10:14 CEST
Update - We are continuing to investigate this issue.
Apr 13, 09:20 CEST
Investigating - Dear Portbase user,

At the moment we experience an availability issue in Cargo Controller Import. As a result the vessel updates concerning the ATA's are not being processed.

What can you do now?
If you are in need of submitting Import documentation, the container discharge messages (Container ATA) are still being processed. If an ATA Container is present you can still process the import document.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
Apr 13, 09:20 CEST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Availability issue service Vessel Visit
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
Apr 10, 18:03 CEST
Update - Dear Sir/Madam,

The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will inform you when the current situation changes. Our apologies for any inconvenience.

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Apr 10, 13:59 CEST
Update - Dear Sir/Madam,

The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.

Kind regards,
Portbase

You are receiving this message from the Portbase Status Page.
Apr 10, 12:58 CEST
Investigating - Dear Portbase user,

At the moment we experience an availability issue in Vessel Visit. As a result messages are not being processed. The webscreens are available, but the messaging flow is limited at the moment.

The ports of Rotterdam, Amsterdam and North Sea Ports are NOT affected. The services that are linked to this process are registered as we expect some influence on these services by this incident.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
Apr 10, 12:06 CEST
Apr 9, 2026

No incidents reported.

Apr 8, 2026
Availability issue service Hinterland Container Notification (HCN)
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
Apr 8, 13:48 CEST
Update - Dear Portbase user,

The fix has been implemented and we have seen improvements in the last hour. We are still monitoring the situation as long the delay is present. Once we are sure the service is working properly again, you will be notified.

Your message/update may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
Apr 8, 12:37 CEST
Monitoring - Dear Portbase user,

The fix has been implemented and we are monitoring the situation. We expect that the within the next hour the current delay on processing updates will decline. Once we are sure the service is working properly again, you will be notified.

Your message (updates) may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
Apr 8, 11:19 CEST
Identified - Dear Portbase user,

At the moment we experience an availability issue in Hinterland Container Notification. As a result there is a delay in the process of updates. Actions will be processed, but the confirmation is delayed within the service.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
Apr 8, 10:08 CEST
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

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