Update - Dear Portbase user,
Until further notice, the emergency procedure for commercial releases is in effect. We will reassess the situation on November 3 at 5:00 AM and provide a further update.
What does this mean for you?
Recap of the situation: All releases submitted from 4:00 PM on Saturday, October 31, until now may be delayed within Hinterland Container Notification. These releases will be processed over the course of the night.
This means that no updates will be processed instantly across any of the modalities within Hinterland Container Notification service. You can still nominate a carrier in Cargo Controller Import or Cargo Release Manager; however, until further notice, you will not receive any feedback regarding commercial release in Cargo Controller Import after the pre-notification at the terminal.
We advise you to wait until you see a response from the terminal in the Hinterland Container Notification service. Any new requests or updates cannot be processed and will only place an unnecessary burden on the platform.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our updates while we focus on resolving the issue.
Thank you for your patience.
Kind regards, Portbase
Nov 02, 2026 - 18:41 CET
Until further notice, the emergency procedure for commercial releases is in effect. We will reassess the situation on November 3 at 5:00 AM and provide a further update.
What does this mean for you?
Recap of the situation: All releases submitted from 4:00 PM on Saturday, October 31, until now may be delayed within Hinterland Container Notification. These releases will be processed over the course of the night.
This means that no updates will be processed instantly across any of the modalities within Hinterland Container Notification service. You can still nominate a carrier in Cargo Controller Import or Cargo Release Manager; however, until further notice, you will not receive any feedback regarding commercial release in Cargo Controller Import after the pre-notification at the terminal.
We advise you to wait until you see a response from the terminal in the Hinterland Container Notification service. Any new requests or updates cannot be processed and will only place an unnecessary burden on the platform.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our updates while we focus on resolving the issue.
Thank you for your patience.
Kind regards, Portbase
Nov 02, 2026 - 18:41 CET
Update - Dear Portbase user,
The status is unchanged as the queue is still being processed at the moment. We are monitoring the situation.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
New commercial releases are being processed properly.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
Nov 02, 2026 - 15:55 CET
The status is unchanged as the queue is still being processed at the moment. We are monitoring the situation.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
New commercial releases are being processed properly.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
Nov 02, 2026 - 15:55 CET
Monitoring - Dear Portbase user,
The fix has been implemented and we are monitoring the situation. New commercial releases are being processed properly.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
Nov 02, 2026 - 14:41 CET
The fix has been implemented and we are monitoring the situation. New commercial releases are being processed properly.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
Nov 02, 2026 - 14:41 CET
Identified - Dear Portbase user,
The issue has been identified and a fix is being implemented. We ask for your patience, and we inform you when the fix is live.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Nov 02, 2026 - 13:35 CET
The issue has been identified and a fix is being implemented. We ask for your patience, and we inform you when the fix is live.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Nov 02, 2026 - 13:35 CET
Investigating - Dear Portbase user,
An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using. Statuses of containers may appear incorrectly. For example: ‘not nominated’ or ‘not pre-notified'. This may hinder the pickup of containers.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
Nov 02, 2026 - 13:04 CET
An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using. Statuses of containers may appear incorrectly. For example: ‘not nominated’ or ‘not pre-notified'. This may hinder the pickup of containers.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
Nov 02, 2026 - 13:04 CET
IAMconnected
Operational
Port Community System (PCS)
Operational
RTO administration
Operational
Ships' calls
Operational
Notification Bunkers
Operational
Notification Crew and Passengers
Operational
Notification Dangerous Goods
Operational
Notification of Waste Receipt
Operational
Notification Ship's Stores
Operational
Notification Waste Disposal
Operational
Statement Harbour Dues Amsterdam
Operational
Vessel Notification
Operational
Hinterland Transport
Degraded Performance
Hinterland Container Notification (HCN) Barge
Degraded Performance
Hinterland Container Notification (HCN) Rail
Degraded Performance
Hinterland Container Notification (HCN) Road
Degraded Performance
Inland Port Dues
Operational
Rail Planning (Bulktrains)
Operational
Import Cargo
Degraded Performance
Cargo Controller Import
Degraded Performance
Cargo Declaration Import
Degraded Performance
Cargo Declaration Status Report
Operational
Cargo Release Manager
Degraded Performance
Declaration Food and Consumer Products
Operational
Discharge Confirmation Report
Operational
Discharge Information
Operational
Discharge List
Operational
Discrepancy list
Operational
Import Status
Operational
Inspection Portal
Operational
Notification Import Documentation
Operational
Notification Local Clearance
Operational
Pre-arrival Cargo Declaration Import (4h)
Operational
Transhipment
Operational
Transit Declaration
Operational
Veterinary Inspection Process
Operational
Export Cargo
Operational
Arrival Notification Export
Operational
Cargo Controller Export
Operational
Cargo Declaration Export
Operational
Cargo Declaration Export Containers
Operational
Clearance Transit Export Containers
Operational
Notification Export Documentation
Operational
Notification of Arrival Export Containers
Operational
Track & Trace Export
Operational
Data Services
Operational
Cargo Throughput Data
Operational
Vessel Visit
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on Hinterland Container Notification Saturday Nov 7th 20.30 (duration approx. 6 hours) Nov 7, 2026 20:30 - Nov 8, 2026 02:30 CET
We will be undergoing scheduled maintenance on the Hinterland Container Notification (HCN) services.
During this maintenance, all HCN services (Road, Rail and Barge) will be unavailable, including the web interfaces, API and EDI connections.
Pre-notifications cannot be submitted or processed through HCN during this maintenance.
Nominations through CCI will also be unavailable. Carrier Haulage releases can still be submitted, but no confirmation will be received from HCN during the maintenance window.
During the maintenance window, the following applies:
- API: When submitting messages via an API connection, you will receive an error message. Please resubmit your messages once maintenance has been completed.
- EDI (EDIFACT): Messages submitted via EDI will be buffered by Portbase and processed once maintenance has been completed.
- Web: The HCN web application will be unavailable during the maintenance window.
- Other Portbase services: Data from HCN will not be updated in Cargo Controller Import and Cargo Declaration Import during maintenance.
Posted on Oct 22, 2026 - 15:20 CEST
During this maintenance, all HCN services (Road, Rail and Barge) will be unavailable, including the web interfaces, API and EDI connections.
Pre-notifications cannot be submitted or processed through HCN during this maintenance.
Nominations through CCI will also be unavailable. Carrier Haulage releases can still be submitted, but no confirmation will be received from HCN during the maintenance window.
During the maintenance window, the following applies:
- API: When submitting messages via an API connection, you will receive an error message. Please resubmit your messages once maintenance has been completed.
- EDI (EDIFACT): Messages submitted via EDI will be buffered by Portbase and processed once maintenance has been completed.
- Web: The HCN web application will be unavailable during the maintenance window.
- Other Portbase services: Data from HCN will not be updated in Cargo Controller Import and Cargo Declaration Import during maintenance.
Posted on Oct 22, 2026 - 15:20 CEST