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Degraded Performance
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Maintenance

Scheduled Maintenance

Maintenance on Hinterland Container Notification (HCN) Wednesday June 3rd 20:00 (duration approx. 90 minutes) Jun 3, 2026 20:00-21:30 CEST

Due to maintenance Hinterland Container Notification (HCN) will not be available. Users will also be unable to make use of HCN as a result of this maintenance.
Posted on May 20, 2026 - 18:58 CEST

Maintenance on Cargo Declaration Export Containers Tuesday June 9th 09:00 (duration approx. 90 minutes) Jul 9, 2026 09:00-10:30 CEST

Due to maintenance Cargo Declaration Export Containers will have reduced availability, Tuesday June 9th from 9:00 until 10:30 AM.

During this period, the application will be available for read-only. This means that users have access to the service. You are able to make changes but these will not be processed. They will be queued and processed after the maintenance window.

We recommend sending or changing an export manifest before or after Tuesday June 9th 09:00 and 10:30.
Posted on May 22, 2026 - 13:26 CEST
May 26, 2026

No incidents reported today.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Secure Chain Incident | Nominations and Pre-Notifications are delayed
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
May 22, 11:57 CEST
Monitoring - Dear Portbase user,

The fix has been implemented and we are monitoring the situation. Once we are sure the service is working properly again, you will be notified.

We only see a delay in the feedback on nominations and pick-up updates towards Cargo Controller Import and Cargo Release Manager. We expect that in 30 minutes all updates are in sync.

Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
May 22, 11:14 CEST
Investigating - Dear Portbase user,

An operational error has been detected that has an impact on the Secure Chain.

An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using.

There are 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).

The current average delay is 40 minutes. Until the response is received the container statuses may appear incorrect in our services. This may hinder the pick-up or drop-off containers.

There is no need to undertake any action (or repeat the action) please wait until your pre-notification or nomination is processed.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
May 22, 10:42 CEST
May 21, 2026
Secure Chain Hinterland Container Notification (HNC) Barge, Rail and Road
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
May 21, 19:13 CEST
Update - Dear Portbase user,

The fix has been implemented and we are monitoring the situation. All terminals are synced up and there is no delay in their responses.

At the moment we only see an delay from Hinterland Container Notification towards Cargo Controller Import and Cargo Release Manager. We expect that this delay will decline and be in sync around 21:00 CEST. This means that nomination are still not directly confirmed in these services.

Once we are sure the service is working properly again, you will be notified.

Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
May 21, 18:37 CEST
Monitoring - Dear Portbase user,

The fix has been implemented and we are monitoring the situation. Once we are sure the service is working properly again, you will be notified.

The outstanding queue's are reducing significantly, but due to the volume for some terminals the delayed response is still one hour.

Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.

Thank you for your patience.
Kind regards, Portbase
May 21, 17:12 CEST
Update - Dear Portbase user,

The issue has been identified and a fix is being implemented. We ask for your patience: The current average delay is one hour. The expected duration of this delay is until 17:00 CEST today.

There are 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).

The current average delay is one hour. Until the response is received the container statuses may appear incorrect in our services. This may hinder the pickup of containers.

There is no need to undertake any action, please wait until your pre-notification or nomination is processed.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Kind regards, Portbase
May 21, 16:19 CEST
Identified - Dear Portbase user,

An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using. There is a 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).

Statuses of containers may appear incorrectly. For example: ‘not nominated’ or ‘not pre-notified'. This may hinder the pickup of containers.

There is no need to undertake any action, please wait until your pre-notification or nomination is processed.

What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
May 21, 15:03 CEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026
Availability issue service Clearance Transit Export Containers.
Resolved - Dear Portbase user,

The incident has been resolved. You are able to use the service(s) again. The last few documents that were blocked have been reprocessed without any obstructions. For new documents everything was already functional since yesterday evening.

If you experience interruptions, please do not hesitate to contact customer service.

Mind that all incidents are evaluated internally to prevent this in the future.

Thanks again for your patience.
Kind regards, Portbase
May 18, 15:59 CEST
Monitoring - A fix has been implemented on sunday evening. All new arrivals have been successfully reported to customs. We are verifying that arrivals from during the incident have been reported as well.
May 18, 09:52 CEST
Investigating - Dear Portbase user,

At the moment we experience an availability issue in Clearance Transit Export Containers. As a result the automatic notification of arrival at the terminal for containers under transit can't be send to customs and hence containers can't be loaded on vessel.

What can you expect from us?
We expect that the issue will be resolved on monday. There is a backup procedure available in case containers are planned for loading during this time.

During the disruption:
"In the event of a disruption, Customs can activate the emergency procedure. You can find the customs emergency procedures on the Customs website at: Noodprocedures Douane (belastingdienst.nl).
The CWP can unblock cargo in the RTO or give permission for unblocking in the RTO/TOS. Consult with Customs/CWP on the best course of action.
After the disruption Portbase will still send the clearance to Customs after the disruption."
https://support.portbase.com/hc/en-gb/articles/28689053284626-Back-up-procedure-Clearance-Transit-Export-Containers

Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.

Our apologies for any inconvenience caused.

Kind regards, Portbase
May 17, 13:42 CEST
May 17, 2026
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

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