This incident has been resolved. The services are up and running as usual. Do you still experience interruptions, please do not hesitate to contact us.
We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Sorry for the inconvenience caused and thank you for bearing with us.
Posted Oct 29, 2025 - 16:53 CET
Monitoring
A fix has been implemented and we are currently monitoring the results. Once we are certain the incident is resolved, we will close this issue and notify you accordingly. Thank you for your patience.
Posted Oct 29, 2025 - 16:17 CET
Update
We are continuing to work on a fix for this issue.
Posted Oct 29, 2025 - 15:05 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 29, 2025 - 14:05 CET
Investigating
Dear Sir/Madam,
Portbase is currently investigating an issue where some messages are not being processed and send out in a normal fashion, causing degraded performance. See below the affected services.
We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.
Kind regards, Portbase
This message is sent via the Portbase Status Page.
Posted Oct 29, 2025 - 13:16 CET
This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Road, Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail) and Ships' calls (Vessel Notification).