Secure Chain Incident | Nominations and Pre-Notifications are delayed
Incident
Report for Portbase
Resolved
Dear Portbase user,
The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.
Mind that all incidents are evaluated internally to prevent this in the future.
Thanks again for your patience.
Kind regards, Portbase
The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.
Mind that all incidents are evaluated internally to prevent this in the future.
Thanks again for your patience.
Kind regards, Portbase
Monitoring
Dear Portbase user,
The fix has been implemented and we are monitoring the situation. Once we are sure the service is working properly again, you will be notified.
We only see a delay in the feedback on nominations and pick-up updates towards Cargo Controller Import and Cargo Release Manager. We expect that in 30 minutes all updates are in sync.
Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.
Thank you for your patience.
Kind regards, Portbase
The fix has been implemented and we are monitoring the situation. Once we are sure the service is working properly again, you will be notified.
We only see a delay in the feedback on nominations and pick-up updates towards Cargo Controller Import and Cargo Release Manager. We expect that in 30 minutes all updates are in sync.
Your message may still be in the queue. This is currently being updated. You do not need to perform the action again. This incident will not be closed until all outstanding messages have been updated.
Thank you for your patience.
Kind regards, Portbase
Investigating
Dear Portbase user,
An operational error has been detected that has an impact on the Secure Chain.
An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using.
There are 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).
The current average delay is 40 minutes. Until the response is received the container statuses may appear incorrect in our services. This may hinder the pick-up or drop-off containers.
There is no need to undertake any action (or repeat the action) please wait until your pre-notification or nomination is processed.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
An operational error has been detected that has an impact on the Secure Chain.
An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using.
There are 2 specific delays:
- The response on pre-notifications to terminals (HCN).
- The response on the nomination of inland operators (Cargo Controller Import and Cargo Release Manager).
The current average delay is 40 minutes. Until the response is received the container statuses may appear incorrect in our services. This may hinder the pick-up or drop-off containers.
There is no need to undertake any action (or repeat the action) please wait until your pre-notification or nomination is processed.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail, Hinterland Container Notification (HCN) Road) and Import Cargo (Cargo Controller Import, Cargo Declaration Import, Cargo Release Manager).