Availability issue multiple services (messaging)
Incident
Report for Portbase
Resolved
This incident has been resolved. We have confirmation that all statuses are up-to-date in the last hour.
You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.
You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.
Update
The fix has been successful. This update is for all parties who are waiting on an update of their status:
Please do not resubmit any request will awaiting your former requests. Everything is already in place and will be processed accordingly. Submitting additional requests (pre-notification at terminals, import documentation, etc, etc.) causes duplicate notifications and slows down the process.
Once we are sure the incident is resolved you will be notified. Thank you for your patience.
Please do not resubmit any request will awaiting your former requests. Everything is already in place and will be processed accordingly. Submitting additional requests (pre-notification at terminals, import documentation, etc, etc.) causes duplicate notifications and slows down the process.
Once we are sure the incident is resolved you will be notified. Thank you for your patience.
Monitoring
A fix has been implemented and we are monitoring the result.
All EDI messages from today 09:45 until 12:30 were blocked at Portbase. At the moment we see that all blocked outgoing messages are delivered at all receiving parties. This does not mean all services are up-to-date as the processing of these messages are now taking place.
Please check the updates in our services for the latest statuses and act accordingly.
We are currently monitoring the fix which has been implemented. Once we are sure the incident is resolved, you will be notified. Thank you for your patience.
All EDI messages from today 09:45 until 12:30 were blocked at Portbase. At the moment we see that all blocked outgoing messages are delivered at all receiving parties. This does not mean all services are up-to-date as the processing of these messages are now taking place.
Please check the updates in our services for the latest statuses and act accordingly.
We are currently monitoring the fix which has been implemented. Once we are sure the incident is resolved, you will be notified. Thank you for your patience.
Identified
The issue has been identified and a fix is being implemented. As soon as the fix is live, we will provide you with an update.
Update
Dear Sir/Madam,
The situation has changed. Please find below all affected services and increased impact. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
Kind regards,
Portbase
You are receiving this message from the Portbase Status Page.
The situation has changed. Please find below all affected services and increased impact. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
Kind regards,
Portbase
You are receiving this message from the Portbase Status Page.
Update
Dear Sir/Madam,
Portbase is currently investigating this issue, more services are affected than presumed. See below the affected services.
We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.
Kind regards,
Portbase
This message is sent via the Portbase Status Page.
Portbase is currently investigating this issue, more services are affected than presumed. See below the affected services.
We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.
Kind regards,
Portbase
This message is sent via the Portbase Status Page.
Investigating
Dear Sir/Madam,
Portbase is currently investigating this issue concerning messaging. The web and API service don't seem to be affected. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.
Kind regards,
Portbase
This message is sent via the Portbase Status Page.
Portbase is currently investigating this issue concerning messaging. The web and API service don't seem to be affected. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.
Kind regards,
Portbase
This message is sent via the Portbase Status Page.
This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Road, Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail) and Import Cargo (Cargo Declaration Import, Notification Import Documentation, Transit Declaration).