Update
Status unchanged.
The issue seems partially network related. Connecting via a different network is confirmed to solve the issue for some users.
For instance: If you have a laptop, you could try using a hotspot on your phone.
The issue seems partially network related. Connecting via a different network is confirmed to solve the issue for some users.
For instance: If you have a laptop, you could try using a hotspot on your phone.
Update
Status unchanged. We are continuing to investigate the issue.
Update
Unfortunately we have not found the cause of logging in issues yet. There is no working workaround either. Not all users are experiencing the issues. If you don't encounter issues, it's safe to use the PCS.
Investigating
Dear Portbase user,
At the moment we detected an operational error in our Port Community System (PCS). As a result, you may experience login problems, or empty screens when logged in.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, If you experiance this issue, we ask for your patience. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
At the moment we detected an operational error in our Port Community System (PCS). As a result, you may experience login problems, or empty screens when logged in.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, If you experiance this issue, we ask for your patience. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
This incident affects: IAMconnected and Port Community System (PCS).