Availability issue service Cargo Declaration Export Containers
Incident
Report for Portbase
Subscribe to Updates
Update
Dear Portbase user,
The issue has been identified and a fix is being implemented.
Unfortunately we need more time to process the data. We expect to be finished at 15u. We will update you again around this time.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
The issue has been identified and a fix is being implemented.
Unfortunately we need more time to process the data. We expect to be finished at 15u. We will update you again around this time.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Update
Dear Portbase user,
The issue is unchanged but the cause is identified and a fix is being implemented. We ask for your patience.
The fix is still being processed. We expect that this will be fully completed between 12.00-13.00.
What can you do?
There is no backup process available. Submission of export manifests will need to wait until the fix is implemented.
Our next update will be around 12.30.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
The issue is unchanged but the cause is identified and a fix is being implemented. We ask for your patience.
The fix is still being processed. We expect that this will be fully completed between 12.00-13.00.
What can you do?
There is no backup process available. Submission of export manifests will need to wait until the fix is implemented.
Our next update will be around 12.30.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Identified
Dear Portbase user,
The issue has been identified and a fix is being implemented. We expect this issue is solved within 1 hour.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
The issue has been identified and a fix is being implemented. We expect this issue is solved within 1 hour.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Investigating
Dear Portbase user,
At the moment we experience an availability issue in Cargo Declaration Export Containers. As a result the web screen only partially work. Also, changes are not being picked up and messages not processed. We expect this issues is solved within 1 hour.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
At the moment we experience an availability issue in Cargo Declaration Export Containers. As a result the web screen only partially work. Also, changes are not being picked up and messages not processed. We expect this issues is solved within 1 hour.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
This incident affects: Export Cargo (Cargo Declaration Export Containers).