Update
Dear Portbase user,
Until further notice, the emergency procedure for commercial releases is in effect. We will reassess the situation on November 3 at 5:00 AM and provide a further update.
What does this mean for you?
Recap of the situation: All releases submitted from 4:00 PM on Saturday, October 31, until now may be delayed within Hinterland Container Notification. These releases will be processed over the course of the night.
This means that no updates will be processed instantly across any of the modalities within Hinterland Container Notification service. You can still nominate a carrier in Cargo Controller Import or Cargo Release Manager; however, until further notice, you will not receive any feedback regarding commercial release in Cargo Controller Import after the pre-notification at the terminal.
We advise you to wait until you see a response from the terminal in the Hinterland Container Notification service. Any new requests or updates cannot be processed and will only place an unnecessary burden on the platform.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our updates while we focus on resolving the issue.
Thank you for your patience.
Kind regards, Portbase
Until further notice, the emergency procedure for commercial releases is in effect. We will reassess the situation on November 3 at 5:00 AM and provide a further update.
What does this mean for you?
Recap of the situation: All releases submitted from 4:00 PM on Saturday, October 31, until now may be delayed within Hinterland Container Notification. These releases will be processed over the course of the night.
This means that no updates will be processed instantly across any of the modalities within Hinterland Container Notification service. You can still nominate a carrier in Cargo Controller Import or Cargo Release Manager; however, until further notice, you will not receive any feedback regarding commercial release in Cargo Controller Import after the pre-notification at the terminal.
We advise you to wait until you see a response from the terminal in the Hinterland Container Notification service. Any new requests or updates cannot be processed and will only place an unnecessary burden on the platform.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our updates while we focus on resolving the issue.
Thank you for your patience.
Kind regards, Portbase
Update
Dear Portbase user,
The status is unchanged as the queue is still being processed at the moment. We are monitoring the situation.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
New commercial releases are being processed properly.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
The status is unchanged as the queue is still being processed at the moment. We are monitoring the situation.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
New commercial releases are being processed properly.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
Monitoring
Dear Portbase user,
The fix has been implemented and we are monitoring the situation. New commercial releases are being processed properly.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
The fix has been implemented and we are monitoring the situation. New commercial releases are being processed properly.
Commercial releases during Friday October 30th 23:00 and today, Monday November 2nd 13:15 may still be in the queue. This is currently being updated. You do not need to perform the action again.
This incident will not be closed until all outstanding messages are processed later this afternoon.
Thank you for your patience.
Kind regards, Portbase
Identified
Dear Portbase user,
The issue has been identified and a fix is being implemented. We ask for your patience, and we inform you when the fix is live.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
The issue has been identified and a fix is being implemented. We ask for your patience, and we inform you when the fix is live.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards, Portbase
Investigating
Dear Portbase user,
An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using. Statuses of containers may appear incorrectly. For example: ‘not nominated’ or ‘not pre-notified'. This may hinder the pickup of containers.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
An operational error has been detected that has an impact on the Secure Chain. This may affect the service you are using. Statuses of containers may appear incorrectly. For example: ‘not nominated’ or ‘not pre-notified'. This may hinder the pickup of containers.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
This incident affects: Hinterland Transport (Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail, Hinterland Container Notification (HCN) Road) and Import Cargo (Cargo Controller Import, Cargo Declaration Import, Cargo Release Manager).