PCS Message Exchange with terminals APM2, HPD2, ECT Delta and Euromax
Incident
Report for Portbase
Resolved
This incident has been resolved. The messages have been resubmitted. As this involves a large number of messages, processing may take some time.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Investigating
Dear Portbase user,
Our Port Community System (PCS) is currently experiencing a disruption in its message exchange with terminals APM2, HPD2, ECT Delta and Euromax. Messages are being processed with a delay. When using a system link, this may result in delayed message responses or filled message queues. When accessing a PCS services in your web browser, you may see outdated statuses.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards,
Portbase
Our Port Community System (PCS) is currently experiencing a disruption in its message exchange with terminals APM2, HPD2, ECT Delta and Euromax. Messages are being processed with a delay. When using a system link, this may result in delayed message responses or filled message queues. When accessing a PCS services in your web browser, you may see outdated statuses.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use a service. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Kind regards,
Portbase
This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail, Hinterland Container Notification (HCN) Road), Import Cargo (Cargo Controller Import, Cargo Declaration Import, Cargo Release Manager, Notification Import Documentation), and Export Cargo (Notification Export Documentation).