Availability issue service HCN
Incident
Report for Portbase
Resolved
Dear Portbase user,
The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.
Mind that all incidents are evaluated internally to prevent this in the future.
Thanks again for your patience.
Kind regards, Portbase
The incident has been resolved. You are able to use the service(s) again. If you experience interruptions, please do not hesitate to contact customer service.
Mind that all incidents are evaluated internally to prevent this in the future.
Thanks again for your patience.
Kind regards, Portbase
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
Dear Portbase user,
At the moment we experience an availability issue in HCN. As a result the service is unresponsive and loading the website takes very long. Timeouts can be experienced.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
At the moment we experience an availability issue in HCN. As a result the service is unresponsive and loading the website takes very long. Timeouts can be experienced.
What can you expect from us?
We are doing everything in our power to resolve this disruption as quickly as possible. For now, we ask for your patience and not to use the system. If the issue is not resolved within an hour, we will send a new update.
Please note that calling our customer service will not provide additional information at this time. We kindly ask you to wait for our email updates while we focus on resolving the issue. In this way we keep our lines open for other issues.
Our apologies for any inconvenience caused.
Kind regards, Portbase
This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail, Hinterland Container Notification (HCN) Road, Inland Port Dues, Rail Planning (Bulktrains)).