Incident Secure Chain (Releases) and Transit Declaration

Incident Report for Portbase

Resolved

This incident has been resolved.

You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.

Posted Oct 18, 2024 - 17:56 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2024 - 17:45 CEST

Investigating

We are currently investigating this issue.

Posted Oct 18, 2024 - 17:33 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2024 - 16:30 CEST

Investigating

Dear Sir/Madam,

An operational error has been detected in the Port Community System (PCS) that has an impact on the Secure Chain, it may affect a service you are enrolled to. Statuses of containers may appear incorrectly. For example: not nominated or not pre-notified. It may hinder the pickup of containers.

We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.

Kind regards,
Portbase

This message is sent via the Portbase Status Page.

Posted Oct 18, 2024 - 16:16 CEST

This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Road, Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail), Import Cargo (Cargo Controller, Cargo Declaration Import, Cargo Release Manager, Transit Declaration), and Ships' calls (Vessel Notification).