Secure Chain

Incident Report for Portbase

Resolved

A fix has been implemented and we are monitoring the result, all new COREOR messages are being processed.
We are investigating if all messages can be restored.

We are currently monitoring the fix which has been implemented. Once we are sure the incident is resolved, you will be notified. Thank you for your patience.
Posted Mar 05, 2025 - 14:42 CET

Monitoring

A fix has been implemented and we are monitoring the result, all new COREOR messages are being processed.
We are investigating if all messages can be restored.

We are currently monitoring the fix which has been implemented. Once we are sure the incident is resolved, you will be notified. Thank you for your patience.
Posted Mar 05, 2025 - 14:13 CET

Update

Dear Sir/Madam,

Not all COREOR messages are being processed.
Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.

Kind regards,
Portbase
Posted Mar 05, 2025 - 14:12 CET

Investigating

Dear Sir/Madam,

Not all COREOR messages are being processed.
Portbase is currently investigating this issue. We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.

Kind regards,
Portbase

This message is sent via the Portbase Status Page.
Posted Mar 05, 2025 - 14:11 CET
This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Road, Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail) and Import Cargo (Cargo Controller, Cargo Declaration Import, Cargo Release Manager).