Incident Secure Chain

Incident Report for Portbase

Resolved

This incident has been resolved.

Posted Apr 07, 2025 - 16:04 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 07, 2025 - 15:38 CEST

Investigating

Dear Sir/Madam,

An operational error has been detected in the Port Community System (PCS) that has an impact on the Secure Chain, it may affect a service you are enrolled to. Statuses of containers may appear incorrectly. For example: not nominated or not pre-notified. It may hinder the pickup of containers.

We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.

Kind regards,
Portbase

This message is sent via the Portbase Status Page.

Posted Apr 07, 2025 - 15:22 CEST

This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Road, Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail) and Import Cargo (Cargo Controller, Cargo Declaration Import, Cargo Release Manager).