You are able to use the service(s) again. We are aware of the importance of constant use of this service(s) and we will always do as much as possible to resolve issues fast. Do you experience interruptions anyway, please do not hesitate to contact us.
Posted Aug 22, 2024 - 18:52 CEST
Update
The data of the last 2 months is restored. The remaining data will be restored tomorrow, we expect this has no impact on your business.
We will be provide you with another update once all data is ok.
Posted Aug 21, 2024 - 23:18 CEST
Update
Currently, the data is being restored. We will provide you with an update once this is finished.
Please note, this incident is not only related to the secure chain but also in general to not updated BL and ship information. The workaround for Cargo Controller is to add the BL to your favorites(star next to the BL in the main screen), or remove and hereafter add it.
Posted Aug 21, 2024 - 22:04 CEST
Identified
The issue has been identified and a fix is being implemented. Currently, the data is being restored. We will provide you with an update about the process 10 P.M. latest.
Please note, this incident is not only related to the secure chain but also in general to not updated BL and ship information. The workaround for Cargo Controller to add the BL to you favorite(star next to the BL in the main screen), or remove and add it, is still applicable.
Posted Aug 21, 2024 - 19:45 CEST
Update
Dear Sir/Madam,
The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
Please note, this incident is not only related to the secure chain but also in general to not updated BL and ship information. The workaround for Cargo Controller to add the BL to you favorite, or remove and add it, is still applicable.
Kind regards, Portbase
You are receiving this message from the Portbase Status Page.
Posted Aug 21, 2024 - 17:52 CEST
Update
Dear Sir/Madam,
The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
Kind regards, Portbase
You are receiving this message from the Portbase Status Page.
Posted Aug 21, 2024 - 16:50 CEST
Update
Dear Sir/Madam,
The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
A temporary workaround is available. If you remove and add the BL to your favorites (star next to the BL in the main screen), the information will be updated.
Kind regards, Portbase
You are receiving this message from the Portbase Status Page.
Posted Aug 21, 2024 - 15:53 CEST
Update
Dear Sir/Madam,
The situation is unchanged. The investigation currently being conducted has been assigned the highest priority. We will keep you updated on its progress. Our apologies for any inconvenience.
Kind regards, Portbase
You are receiving this message from the Portbase Status Page.
Posted Aug 21, 2024 - 14:53 CEST
Investigating
Dear Sir/Madam,
An operational error has been detected in the Port Community System (PCS) that has an impact on the Secure Chain. A linked services of PCS is (partially) down, this could mean that your service is operational but your Secure Chain status is not up to date. Please check the status which services is impacted by the outage.
We are doing everything in our power to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience caused.
Kind regards, Portbase
This message is sent via the Portbase Status Page.
Posted Aug 21, 2024 - 14:00 CEST
This incident affected: Import Cargo (Cargo Controller, Cargo Release Manager).