The PCS is again fully operational and available for use.
As such the Back Up Road will be deactivated again.
You can proceed with the notifications in the normal fashion.
We apologize for the inconvenience caused.
Kind regards
Portbase
You are receiving this message from the Portbase Status Page.
Posted Sep 14, 2021 - 09:49 CEST
Monitoring
A fix has been implemented and we are monitoring the results. The Back-up service for HCN Road remains active
Posted Sep 14, 2021 - 09:26 CEST
Update
We are continuing to work on a fix for this issue. The Back-up service for HCN Road is active for ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals .
Posted Sep 14, 2021 - 08:44 CEST
Update
We are continuing to work on a fix for this issue. The Back-up service for HCN Road is active for ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals .
Posted Sep 14, 2021 - 07:48 CEST
Identified
Dear Sir/Madam,
Currently we are experiencing messaging errors in the Road applications. As such we will start up the Back Up Road procedure accordingly.
ECT Delta, Euromax, Rotterdam World Gateway, and APM II terminals are connected to the back-up service for Road. We wil activate the backup within a moment. The back-up will allow you to submit pre-notifications anyway.
You can access the back-up service for Road via the link https://did0391h3eawv.cloudfront.net/login.
You can click on the same link to request a password for accessing the back-up. We recommend you do this immediately. That way, you'll be able to use the back-up service right away.
How it works
In the back-up service, just like in the regular Road application, you will enter all the information you need to pre-notify your visit and container(s). You will then receive an e-mail containing the drop-off or pick-up details. Pre-notifications you submit via the back-up service are not visible in the PCS. In order to guarantee availability, the back-up service and PCS are completely independent of one another.
Kind regards,
Portbase
You are receiving this message from the Portbase Status Page.
Posted Sep 14, 2021 - 07:01 CEST
Update
We are continuing to investigate this issue.
Posted Sep 14, 2021 - 06:41 CEST
Investigating
Dear Sir/Madam,
An operational error has been detected in the Port Community System (PCS). It is possible that you will encounter some inconvenience as a result. This may also have an impact on the real-time delivery of data services via the Portbase Information Platform. We are doing everything we can to resolve this as quickly as possible, and will keep you updated on our progress. Our apologies for any inconvenience.
Services: {list_services}
Kind regards, Portbase
You are receiving this message from the Portbase Status Page.
Posted Sep 14, 2021 - 05:46 CEST
This incident affected: Hinterland Transport (Hinterland Container Notification (HCN) Road, Hinterland Container Notification (HCN) Barge, Hinterland Container Notification (HCN) Rail) and Port Community System (PCS).